Residential Service Supervisors take a leading role here at Higher Visions. Supervisors are leads in charge of the specific execution of daily vehicle operations. Responsibilities of a Residential Service Supervisor would include team organization, customer interaction, and quality control.

Education – High school diploma or GED equivalent. Associates preferred   

Experience – 2 years of window cleaning or 3-4 years of other service management experience.

Expectations – We expect to see you exhibit the following characteristics to help fit our company culture.

• You love to learn: You have a high school diploma or equivalent. You don’t need experience to apply here but experience is a plus. Most importantly, you have a drive to learn more because you know that it serves everyone – from the customer to the team to yourself. You eagerly complete your apprenticeship requirements and ask, “What’s next?” You’ll learn our culture, job site safety, customer interaction, how to up-sell, and get an overview of our entire system and processes.

• You’re a tech-savvy people person: You love the challenge you’re posed with and the adventure of completing a job well done. At the same time, you’re comfortable talking to a homeowner and professionally educating them in what their options are. Service recommendations, technical information, cleaning agents? No problem.
• You’re ready to work: You have a driver’s license, a ready-to-work attitude, and no problem handling the physical demands of the job – such as NO FEAR OF HEIGHTS, balancing on a ladder, lifting 50 lbs., hot summers and cold winters.
• You’re a professional:
  • You are clean, neat, and well-groomed in appearance and you understand that safety is paramount.
  • You won’t work anywhere that is unsafe but you know that safety is a two-way street, so you won’t do anything unsafe either.
  • You learn every aspect of the job.
  • You look, speak, and dress like a professional.
  • You keep your work area clean and orderly.
  • You are focused and clear-headed.
  • You don’t let mistakes slide by.
  • You jump into difficult assignments.
  • You complete work orders by the deadline.
  • You are level-headed and optimistic.
  • You handle money very carefully.
  • You face up to other people’s upsets and problems.
  • You produce more than expected.

• Work with the team: You stay in contact with your supervisor and your team to make sure the work orders are completed efficiently – everyone pitches in because it’s ultimately about serving the customer.

• Develop your expertise: You clean windows and wash homes, knowing that you’re adding a positive experience to our customers lives through the services we offer, in turn giving them more free time and peace of mind. Over time, you gain a growing expertise in the services we offer.

• Become a trusted professional: You keep your tools neat, clean, and well maintained so they’re handy and ready for use and safe.

  • You are VERY detailed oriented. You’ll learn to use our software, understand job-scope, estimating, equipment, inventory, etc. because you’ll know that this keeps everyone informed – from the customer to the journeyman to the team back at the office.

  • You’ll look forward to the day when you’re a trusted industry expert with your own apprentices.

• Pathways to advancement: You will start as an Apprentice, next is Service Expert, after that you’ll strive to be a Lead Service Expert. Once a Lead Service Expert, you will be trained to manage your team. and next in line is a Senior Service Expert to manage other teams. Each pathway to advancement opens doors for more pay. Our Service Experts earn $30,000 to $55,000 a year plus tips, bonuses, incentives, and spiffs!

• Be on time or early.
• Stay till work is complete.
• Completing jobs in a reasonable time.
• Learn to operate the appropriate equipment.
• Clean up after yourself.
• Maintain your equipment. 
• Are able to stay on your feet all day.
• Can lift 50 pounds.

• Must be organized.
• Acute with attention to detail.
• Can work well with other on your team.

Compensation – 

 Your Purpose

Your purpose within the Residential Division is to help this division grow profitably by servicing customers and managing technicians in a professional and courteous manner. Ultimately your objective is to help turn each customer into a repeat customer.

Application for employment

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