In today’s competitive market, a well-defined outbound call strategy is essential to keep customers and prospects engaged to grow our business. Sometimes nothing beats the sound of a real human voice that’s friendly and knowledgeable, reaching out to you on the phone. How do we use outbound calls and what would your job duties require? 

Education – Highschool diploma or GED equivalent. 

Experience – No experience is required to apply for this position.

Expectations – We hope to see you exhibit the following characteristics to help fit our company culture.

• You love to learn: You have a high school diploma or equivalent. You don’t need experience to apply here but experience is a plus. Most importantly, you have a drive to learn more because you know that it serves everyone – from the customer to the team to yourself. You eagerly complete your apprenticeship requirements and ask, “What’s next?” You’ll learn our culture, job site safety, customer interaction, how to up-sell, and get an overview of our entire system and processes.

• You’re a tech-savvy people person: You love the challenge you’re posed with and the adventure of completing a job well done. At the same time, you’re comfortable talking to a homeowner and professionally educating them in what their options are. Service recommendations, technical information, cleaning agents? No problem.
• You’re ready to work: You have a driver’s license, a ready-to-work attitude, and no problem handling the physical demands of the job – such as NO FEAR OF HEIGHTS, balancing on a ladder, lifting 50 lbs., hot summers and cold winters.
• You’re a professional:
  • You are clean, neat, and well-groomed in appearance and you understand that safety is paramount.
  • You won’t work anywhere that is unsafe but you know that safety is a two-way street, so you won’t do anything unsafe either.
  • You learn every aspect of the job.
  • You look, speak, and dress like a professional.
  • You keep your work area clean and orderly.
  • You are focused and clear-headed.
  • You don’t let mistakes slide by.
  • You jump into difficult assignments.
  • You complete work orders by the deadline.
  • You are level-headed and optimistic.
  • You handle money very carefully.
  • You face up to other people’s upsets and problems.
  • You produce more than expected.

• Work with the team: You stay in contact with your supervisor and your team to make sure the work orders are completed efficiently – everyone pitches in because it’s ultimately about serving the customer.

• Develop your expertise: You clean windows and wash homes, knowing that you’re adding a positive experience to our customers lives through the services we offer, in turn giving them more free time and peace of mind. Over time, you gain a growing expertise in the services we offer.

• Directly responsible for calling and contacting current and past customers through phone calls daily.
• Prospect List to Customer Conversion.
• Aging Customer List to Re-Engage.
• EDDM / Direct Mail follow up.
• Customer retention.
• Lead generation follow up.
• Email blast follow up.
• Data Cleanse.

• Excellent written and verbal communication skills.
• Basic computer skills.
•  Friendly and outgoing personality.

Compensation – 

● We also always have a couple of specials we’ll run as well. For example, we might have a special on window cleaning or gutter cleaning.

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