Residential Administrators are responsible for the back end aspects of residential window cleaning. The Residential Administrator role is much less hands on and much more digital. Technical computer literacy IS required as you will be working with a variety of softwires on a daily bases. Your skills will be used to organize the backend of our operations and ensure everything runs smoothly from quote to completion. Part of an Administrator duties include customer correspondence regarding complaints, concerns, or issues. You would be responsible for contacting Residential customers that call in, email, or text, etc. and have a complaint, immediately the same day.

Education – Highschool diploma or GED equivalent. 

Experience – No experience is required to apply for this position.

Expectations – We expect to see you exhibit the following characteristics to help fit our company culture.

• You love to learn: You have a high school diploma or equivalent. You don’t need experience to apply here but experience is a plus. Most importantly, you have a drive to learn more because you know that it serves everyone – from the customer to the team to yourself. You eagerly complete your apprenticeship requirements and ask, “What’s next?” You’ll learn our culture, job site safety, customer interaction, how to up-sell, and get an overview of our entire system and processes.

• You’re a tech-savvy people person: You love the challenge you’re posed with and the adventure of completing a job well done. At the same time, you’re comfortable talking to a homeowner and professionally educating them in what their options are. Service recommendations, technical information, cleaning agents? No problem.
• You’re ready to work: You have a driver’s license, a ready-to-work attitude, and no problem handling the physical demands of the job – such as NO FEAR OF HEIGHTS, balancing on a ladder, lifting 50 lbs., hot summers and cold winters.
• You’re a professional:
  • You are clean, neat, and well-groomed in appearance and you understand that safety is paramount.
  • You won’t work anywhere that is unsafe but you know that safety is a two-way street, so you won’t do anything unsafe either.
  • You learn every aspect of the job.
  • You look, speak, and dress like a professional.
  • You keep your work area clean and orderly.
  • You are focused and clear-headed.
  • You don’t let mistakes slide by.
  • You jump into difficult assignments.
  • You complete work orders by the deadline.
  • You are level-headed and optimistic.
  • You handle money very carefully.
  • You face up to other people’s upsets and problems.
  • You produce more than expected.

• Work with the team: You stay in contact with your supervisor and your team to make sure the work orders are completed efficiently – everyone pitches in because it’s ultimately about serving the customer.

• Develop your expertise: You clean windows and wash homes, knowing that you’re adding a positive experience to our customers lives through the services we offer, in turn giving them more free time and peace of mind. Over time, you gain a growing expertise in the services we offer.

• Become a trusted professional: You keep your tools neat, clean, and well maintained so they’re handy and ready for use and safe.

  • You are VERY detailed oriented. You’ll learn to use our software, understand job-scope, estimating, equipment, inventory, etc. because you’ll know that this keeps everyone informed – from the customer to the journeyman to the team back at the office.

  • You’ll look forward to the day when you’re a trusted industry expert with your own apprentices.

• Proficiency in Microsoft products (Excel, PowerPoint, Word).
• Clear written and verbal. communication skills.
• Organization and attention to detail.
• Team work skills and abilities

Compensation – 

Application for employment

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