FAQ
Most frequent questions and answers
On the day of the appointment our team will arrive at your residence and performa walk through of the property with you. Please take a moment to do this with our Lead Supervisor, discuss the scope of work and tell them about all your preferences and expectations. If any window is not functioning or broken please let the supervisor know. After establishing the current scope of work the team will prepare a cleaning solution and/or water fed pole equipment and get to work. The team will protect areas surrounding windows with drop cloths and towels and will typically start on both the inside and exterior at the same time. Depending on the size of the job, how dirty the windows are and size of the crew, all crew members may start on the exterior windows of the home before cleaning the inside windows. To speed up the process we allow the supervisor to create the best work flow for the team and situation. We have a system and method once we start to insure no windows are skipped and the risk of water spills during movements is minimized. When the job is completed, our supervisor will make another walk through inspection to insure all windows are spotless clean and you are 100% happy with the results
Yes, timely service is of the utmost importance and is one of our main goals. Most of the time we are on time, but this is the Dallas Fort Worth metroplex and we can be late due to : Traffic condition. As much as we like to plan our schedule allowing for adaquate travel time between jobs, traffic conditions are still unpredictable. We use a program to help schedule jobs in a way the allows the most advantageous routes for both us and you, allowing for small travel times between jobs. We also have the ability to communicate both through email and text when our team is enroute to your residence so you have full communication regarding your job from start to finish. Another reason we could be running behind would be if the previous job had unexpected complications which took time to overcome the scope work, or that jobs not properly explained to our representative over the phone, and it took more time to complete.
Yes, It is our policy for all new customers. Your presence is preferred even if you are an established customer as well. WHY? All of our employees are top professionals and don’t need supervision, but we might need your assistance if we have any questions during the work. If you can’t be present during the process, which may take a couple hours, please at least be present when we start the work to show us around. Alternatively, your representative (a nanny, housekeeper, or real estate agent) can stay in your residence if you’re not available.
We use many factors to determine what the days schedule will look like. When you call we consider the size of the job to be completed, location of the job, drive time from jobs in the same area, availability of the crew that has the skill set to complete your request and weather/holiday possibilities. .
Absolutely, This is how we build our business. Each time your referral cleans his or her windows – 10% of the cost of their cleaning is applied to your account as credit towards your next cleaning. Don’t be surprised if your next cleaning is FREE!!
We respect the time of our clients and ask for the same respect in return. If you need to re-schedule or cancel your appointment, please call or e-mail us and we’ll gladly accommodate your request. Any changes are FREE if done up to 24hours before the appointment. 50% of the service cost MAY BE charged to your credit card if the appointment is cancelled less than 24 hours before the cleaning and we don’t find another customer to fill the empty spot. Please understand, that in order to provide you with the best possible service experience, we must retain the industry’s best talents and they must be able to make a decent living to keep improving.
We believe in safety and our values. They cannot be re-trained. For this reason, we work very hard to train our employees extensively to become industry’s top professionals. It’s not an easy path, but this is what made our company one of the best in the DFW.
We accept cash, checks, and credit cards
Payment Terms – COD (Cash on Delivery). Payment is due and must be received by our Lead Technician or Supervisor on the spot, upon completion of service. Invoice and payment receipt will be e-mailed to you.
Yes, as per Texas Tax code, window cleaning operations are subject to sales tax. Current rate is 8.25%
No. All of our operations are 100% legal and transparent and if you prefer to pay with cash, the sales tax will be applied, same as credit cards, checks, or other electronic forms of payment.
Yes, we do. If you have one to ten windows, the minimum charge to cover time spent for your job mobilization/demobilization will apply. As of March 2019, our minimum charge per visit is $150 dollars plus Texas sales tax