Commercial Administrator

Commercial Administrators fill the gaps between worker, customer, and office. Computer skills are a MUST and clear written and verbal communication are imperative. Your daily tasks can include general commercial oversight, rout planning, billing, filing and customer assistance. 

Education – Associate’s degree or equivalent in experience. 

Experience – 2+ years of managerial or administrative work.

Expectations – We expect to see you exhibit the following characteristics to help fit our company culture.

  • You love to learn: You have a high school diploma or equivalent. You don’t need experience to apply here but experience is a plus. Most importantly, you have a drive to learn more because you know that it serves everyone – from the customer to the team to yourself. You eagerly complete your apprenticeship requirements and ask, “What’s next?” You’ll learn our culture, job site safety, customer interaction, how to up-sell, and get an overview of our entire system and processes.

  • You’re a tech-savvy people person: You love the challenge you’re posed with and the adventure of completing a job well done. At the same time, you’re comfortable talking to a homeowner and professionally educating them in what their options are. Service recommendations, technical information, cleaning agents? No problem.
  • You’re ready to work: You have a driver’s license, a ready-to-work attitude, and no problem handling the physical demands of the job – such as NO FEAR OF HEIGHTS, balancing on a ladder, lifting 50 lbs., hot summers and cold winters.
  • You’re a professional:
    • You are clean, neat, and well-groomed in appearance and you understand that safety is paramount.
    • You won’t work anywhere that is unsafe but you know that safety is a two-way street, so you won’t do anything unsafe either.
    • You learn every aspect of the job.
    • You look, speak, and dress like a professional.
    • You keep your work area clean and orderly.
    • You are focused and clear-headed.
    • You don’t let mistakes slide by.
    • You jump into difficult assignments.
    • You complete work orders by the deadline.
    • You are level-headed and optimistic.
    • You handle money very carefully.
    • You face up to other people’s upsets and problems.
    • You produce more than expected.
  • Work with the team: You stay in contact with your supervisor and your team to make sure the work orders are completed efficiently – everyone pitches in because it’s ultimately about serving the customer.

  • Develop your expertise: You clean windows and wash homes, knowing that you’re adding a positive experience to our customers lives through the services we offer, in turn giving them more free time and peace of mind. Over time, you gain a growing expertise in the services we offer.

  • Become a trusted professional: You keep your tools neat, clean, and well maintained so they’re handy and ready for use and safe.

    • You are VERY detailed oriented. You’ll learn to use our software, understand job-scope, estimating, equipment, inventory, etc. because you’ll know that this keeps everyone informed – from the customer to the journeyman to the team back at the office.

    • You’ll look forward to the day when you’re a trusted industry expert with your own apprentices.

Responsibilities – 
  • The commercial administrator is responsible of over-seeing all aspects of the Commercial Department.

  • The commercial admin is responsible for keeping the commercial marketing system in motion.

  • Post completed route work every Monday.
  • Print new route books every Wednesday.
  • Billing (Mail, Inserts, Email, Time of Service, and Collections).
  • Past Due Collections.
  • Filing (Work Orders, Payment Tickets, National Work Orders).
  • Customer Assistance (Billing questions, complaints, sales leads).
  • Manage Assigned Marketing System.
  • The commercial administrator is also to assist or complete the following secondary duties:
  • Creating the Higher Vision blog to be posted in April and November.
  • Assist commercial supervisor with technicians (questions, customer complaints, etc).
  • Assist the Residential department when needed.
  • Assist the owner and the president with any requested duties or projects.
Skills & Abilities –
  • Must be proficient in Microsoft products (Excel, PowerPoint, Word).
  • Strong written and verbal communication skills.
  • The ability to multitask and work under pressure.
  • Excellent at reaching deadlines.

Compensation – 

Application for employment

Apply with Indeed

Contact Us