Commercial Administrator
Commercial Administrators fill the gaps between worker, customer, and office. Computer skills are a MUST and clear written and verbal communication are imperative. Your daily tasks can include general commercial oversight, rout planning, billing, filing and customer assistance.
Education – Associate’s degree or equivalent in experience.
Experience – 2+ years of managerial or administrative work.
Expectations – We expect to see you exhibit the following characteristics to help fit our company culture.
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You love to learn: You have a high school diploma or equivalent. You don’t need experience to apply here but experience is a plus. Most importantly, you have a drive to learn more because you know that it serves everyone – from the customer to the team to yourself. You eagerly complete your apprenticeship requirements and ask, “What’s next?” You’ll learn our culture, job site safety, customer interaction, how to up-sell, and get an overview of our entire system and processes.
- You’re a tech-savvy people person: You love the challenge you’re posed with and the adventure of completing a job well done. At the same time, you’re comfortable talking to a homeowner and professionally educating them in what their options are. Service recommendations, technical information, cleaning agents? No problem.
- You’re ready to work: You have a driver’s license, a ready-to-work attitude, and no problem handling the physical demands of the job – such as NO FEAR OF HEIGHTS, balancing on a ladder, lifting 50 lbs., hot summers and cold winters.
- You’re a professional:
- You are clean, neat, and well-groomed in appearance and you understand that safety is paramount.
- You won’t work anywhere that is unsafe but you know that safety is a two-way street, so you won’t do anything unsafe either.
- You learn every aspect of the job.
- You look, speak, and dress like a professional.
- You keep your work area clean and orderly.
- You are focused and clear-headed.
- You don’t let mistakes slide by.
- You jump into difficult assignments.
- You complete work orders by the deadline.
- You are level-headed and optimistic.
- You handle money very carefully.
- You face up to other people’s upsets and problems.
- You produce more than expected.
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Work with the team: You stay in contact with your supervisor and your team to make sure the work orders are completed efficiently – everyone pitches in because it’s ultimately about serving the customer.
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Develop your expertise: You clean windows and wash homes, knowing that you’re adding a positive experience to our customers lives through the services we offer, in turn giving them more free time and peace of mind. Over time, you gain a growing expertise in the services we offer.
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Become a trusted professional: You keep your tools neat, clean, and well maintained so they’re handy and ready for use and safe.
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You are VERY detailed oriented. You’ll learn to use our software, understand job-scope, estimating, equipment, inventory, etc. because you’ll know that this keeps everyone informed – from the customer to the journeyman to the team back at the office.
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You’ll look forward to the day when you’re a trusted industry expert with your own apprentices.
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The commercial administrator is responsible of over-seeing all aspects of the Commercial Department.
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The commercial admin is responsible for keeping the commercial marketing system in motion.
- Post completed route work every Monday.
- Print new route books every Wednesday.
- Billing (Mail, Inserts, Email, Time of Service, and Collections).
- Past Due Collections.
- Filing (Work Orders, Payment Tickets, National Work Orders).
- Customer Assistance (Billing questions, complaints, sales leads).
- Manage Assigned Marketing System.
- The commercial administrator is also to assist or complete the following secondary duties:
- Creating the Higher Vision blog to be posted in April and November.
- Assist commercial supervisor with technicians (questions, customer complaints, etc).
- Assist the Residential department when needed.
- Assist the owner and the president with any requested duties or projects.
- Must be proficient in Microsoft products (Excel, PowerPoint, Word).
- Strong written and verbal communication skills.
- The ability to multitask and work under pressure.
- Excellent at reaching deadlines.
Compensation –