Commercial Administrator

Commercial Administrators fill the gaps between worker, customer, and office. Computer skills are a MUST and clear written and verbal communication are imperative. Your daily tasks can include general commercial oversight, rout planning, billing, filing and customer assistance. 

Education  Associate’s degree or equivalent in experience. 

Experience – 2+ years of managerial or administrative work.

Expectations – We expect to see you exhibit the following characteristics to help fit our company culture.

  • You love to learn: You have a high school diploma or equivalent. You don’t need experience to apply here but experience is a plus. Most importantly, you have a drive to learn more because you know that it serves everyone – from the customer to the team to yourself. You eagerly complete your apprenticeship requirements and ask, “What’s next?” You’ll learn our culture, job site safety, customer interaction, how to up-sell, and get an overview of our entire system and processes.

  • You’re a tech-savvy people person: You love the challenge you’re posed with and the adventure of completing a job well done. At the same time, you’re comfortable talking to a homeowner and professionally educating them in what their options are. Service recommendations, technical information, cleaning agents? No problem.
  • You’re ready to work: You have a driver’s license, a ready-to-work attitude, and no problem handling the physical demands of the job – such as NO FEAR OF HEIGHTS, balancing on a ladder, lifting 50 lbs., hot summers and cold winters.
  • You’re a professional:
    • You are clean, neat, and well-groomed in appearance and you understand that safety is paramount.
    • You won’t work anywhere that is unsafe but you know that safety is a two-way street, so you won’t do anything unsafe either.
    • You learn every aspect of the job.
    • You look, speak, and dress like a professional.
    • You keep your work area clean and orderly.
    • You are focused and clear-headed.
    • You don’t let mistakes slide by.
    • You jump into difficult assignments.
    • You complete work orders by the deadline.
    • You are level-headed and optimistic.
    • You handle money very carefully.
    • You face up to other people’s upsets and problems.
    • You produce more than expected.
  • Work with the team: You stay in contact with your supervisor and your team to make sure the work orders are completed efficiently – everyone pitches in because it’s ultimately about serving the customer.

  • Develop your expertise: You clean windows and wash homes, knowing that you’re adding a positive experience to our customers lives through the services we offer, in turn giving them more free time and peace of mind. Over time, you gain a growing expertise in the services we offer.

  • Become a trusted professional: You keep your tools neat, clean, and well maintained so they’re handy and ready for use and safe.

    • You are VERY detailed oriented. You’ll learn to use our software, understand job-scope, estimating, equipment, inventory, etc. because you’ll know that this keeps everyone informed – from the customer to the journeyman to the team back at the office.

    • You’ll look forward to the day when you’re a trusted industry expert with your own apprentices.

Responsibilities – 
  • The commercial administrator is responsible of over-seeing all aspects of the Commercial Department.

  • The commercial admin is responsible for keeping the commercial marketing system in motion.

  • Post completed route work every Monday.
  • Print new route books every Wednesday.
  • Billing (Mail, Inserts, Email, Time of Service, and Collections).
  • Past Due Collections.
  • Filing (Work Orders, Payment Tickets, National Work Orders).
  • Customer Assistance (Billing questions, complaints, sales leads).
  • Manage Assigned Marketing System.
  • The commercial administrator is also to assist or complete the following secondary duties:
  • Creating the Higher Vision blog to be posted in April and November.
  • Assist commercial supervisor with technicians (questions, customer complaints, etc).
  • Assist the Residential department when needed.
  • Assist the owner and the president with any requested duties or projects.
Skills & Abilities 
  • Must be proficient in Microsoft products (Excel, PowerPoint, Word).
  • Strong written and verbal communication skills.
  • The ability to multitask and work under pressure.
  • Excellent at reaching deadlines.

Compensation – 

Application for employment

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