Residential Service Representative
As a Residential Service Representative you will be responsible for bringing the Higher Vision Window Cleaning experience to each of our customers. As the bridge between office and customer you will be tasked with fulfilling all requested services including window washing, gutter cleaning, power washing, and more! We only require a high school diploma or equivalent and no prior experience. Apply now!
Education – High school diploma or GED equivalent.
Experience – No experience is required to apply for this position.
Expectations – We expect to see you exhibit the following characteristics to help fit our company culture.
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You love to learn: You have a high school diploma or equivalent. You don’t need experience to apply here but experience is a plus. Most importantly, you have a drive to learn more because you know that it serves everyone – from the customer to the team to yourself. You eagerly complete your apprenticeship requirements and ask, “What’s next?” You’ll learn our culture, job site safety, customer interaction, how to up-sell, and get an overview of our entire system and processes.
- You’re a tech-savvy people person: You love the challenge you’re posed with and the adventure of completing a job well done. At the same time, you’re comfortable talking to a homeowner and professionally educating them in what their options are. Service recommendations, technical information, cleaning agents? No problem.
- You’re ready to work: You have a driver’s license, a ready-to-work attitude, and no problem handling the physical demands of the job – such as NO FEAR OF HEIGHTS, balancing on a ladder, lifting 50 lbs., hot summers and cold winters.
- You’re a professional:
- You are clean, neat, and well-groomed in appearance and you understand that safety is paramount.
- You won’t work anywhere that is unsafe but you know that safety is a two-way street, so you won’t do anything unsafe either.
- You learn every aspect of the job.
- You look, speak, and dress like a professional.
- You keep your work area clean and orderly.
- You are focused and clear-headed.
- You don’t let mistakes slide by.
- You jump into difficult assignments.
- You complete work orders by the deadline.
- You are level-headed and optimistic.
- You handle money very carefully.
- You face up to other people’s upsets and problems.
- You produce more than expected.
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Work with the team: You stay in contact with your supervisor and your team to make sure the work orders are completed efficiently – everyone pitches in because it’s ultimately about serving the customer.
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Develop your expertise: You clean windows and wash homes, knowing that you’re adding a positive experience to our customers lives through the services we offer, in turn giving them more free time and peace of mind. Over time, you gain a growing expertise in the services we offer.
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Become a trusted professional: You keep your tools neat, clean, and well maintained so they’re handy and ready for use and safe.
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You are VERY detailed oriented. You’ll learn to use our software, understand job-scope, estimating, equipment, inventory, etc. because you’ll know that this keeps everyone informed – from the customer to the journeyman to the team back at the office.
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You’ll look forward to the day when you’re a trusted industry expert with your own apprentices.
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Pathways to advancement: You will start as an Apprentice, next is Service Expert, after that you’ll strive to be a Lead Service Expert. Once a Lead Service Expert, you will be trained to manage your team. and next in line is a Senior Service Expert to manage other teams. Each pathway to advancement opens doors for more pay. Our Service Experts earn $30,000 to $55,000 a year plus tips, bonuses, incentives, and spiffs!
- Be on time or early.
- Stay till work is complete.
- Complete jobs in a reasonable time.
- Learn to operate the appropriate equipment.
- Clean up after yourself.
- Maintain your equipment.
- Are able to stay on your feet all day.
- Can lift 50 pounds.
- Must be organized.
- Acute with attention to detail.
- Can work well with other on your team.
Compensation –